INCM plans Mozambique tariff monitoring system for November

TL;DR: Mozambique regulator INCM said it is developing a Tariff Management System scheduled to start in November in response to consumer complaints about rapid mobile data depletion. The system is intended to monitor operator tariffs and packages, compare tariffs, verify consumer conditions, and improve transparency. INCM also said it is restructuring telecommunications packages and will investigate suspected irregularities in data accounting.

Mozambique’s communications regulator INCM said it is responding to consumer concerns about the rapid exhaustion of mobile data packages by developing a Tariff Management System scheduled to start in November.

INCM said the platform will monitor tariffs and packages offered by operators, compare tariffs, identify the effective price of services including conditions and validity, verify the conditions applied to consumers, and support greater transparency and accountability in telecommunications services.

For data services, INCM said it wants to ensure that the advertised validity of packages is effective for consumers and that depletion of data volume does not cause an abrupt interruption of service before the scheduled expiry date. INCM also said it is restructuring telecommunications packages to adopt fairer and more predictable solutions.

INCM said it is urging operators to provide clear, accessible, and verifiable information on consumption, balances, and package conditions, including the factors that determine mobile data consumption. The regulator said it will continue monitoring complaints, carry out technical checks when there are indications of irregularities in data accounting, and apply regulatory measures where appropriate. Consumers were advised to use operator complaint channels first and then INCM’s website channels if unresolved.