T-Mobile limits Keep & Switch and Family Freedom from July 9

TL;DR

• T-Mobile will restrict its Keep & Switch and Family Freedom promotions from July 9.
• Existing voice customers will no longer qualify for either offer when adding a new line.
• T-Mobile's support pages say both promotions will be open only to brand-new customer accounts.

T-Mobile will limit its Keep & Switch and Family Freedom promotions to brand-new customer accounts from July 9. T-Mobile's support pages state that existing accounts will not be eligible for either promotion from that date.

The change means existing T-Mobile voice customers will no longer be able to use Keep & Switch or Family Freedom when adding a new line. Android Authority cited The Mobile Report as first detailing the updated terms.

The restriction follows T-Mobile's recent confirmation that it is retiring some legacy plans and moving customers to newer options. Android Authority reported the promotions change after that earlier plan-retirement update.

Related questions

• What changes is T-Mobile making to Keep & Switch and Family Freedom on July 9?
• Who remains eligible for T-Mobile's Keep & Switch and Family Freedom promotions?
• Can existing T-Mobile voice customers use these promotions when adding a new line?