T-Mobile legacy plan shutdown drew FCC complaint before July 13

TL;DR: T-Mobile said it would retire some older plans and automatically move affected customers to newer plans, with at least one reported migration scheduled for July 13. Android Authority reported that some customers said the new plans would increase their bills. Fierce Network reported that customer Alex Gerwer filed complaints with T-Mobile, the California Attorney General, and the US Federal Communications Commission (FCC).

T-Mobile confirmed last month that it was retiring some older plans and forcing affected subscribers onto newer plans. Android Authority reported that the changes could raise monthly bills for some customers.

Fierce Network reported that T-Mobile customer Alex Gerwer was notified late last month that two legacy plans on his account were being deprecated and that he would be automatically moved to newer plans on July 13. Gerwer said he filed complaints with T-Mobile, the Attorney General of California, and the FCC.

Gerwer said his complaint cited a 2024 T-Mobile guarantee that stated, “We won’t raise your internet rate. Ever.” Android Authority reported that Gerwer said the FCC was taking action, but the report did not specify what action the agency had taken.

Related questions

• Which T-Mobile legacy plans are being retired?
• When are affected T-Mobile customers scheduled to be migrated?
• What did Alex Gerwer include in his FCC complaint?