Virgin Media extends 24/7 broadband support to all subscribers

Virgin Media launched 24/7 support for all of its broadband subscribers at no additional cost, according to a Light Reading report citing a company press release. The operator had initially rolled out the service to 330,000 customers before extending it across its broadband subscriber base.

The announcement states that the support service is available around the clock and does not add an extra charge for broadband customers. The source material does not provide further details on support channels, eligible broadband tiers, or country-specific rollout beyond Virgin Media's existing operation.

This update is a customer service expansion rather than an eSIM, device, or remote SIM provisioning announcement. In the broader telecom market, operators often use service and support changes alongside connectivity offers, but this report specifically covers Virgin Media's broadband support availability.