New research calls for stronger consumer protections during 2G and 3G network shutdowns – Omdia

European operators are moving fastest to switch off 2G and 3G networks, with most of the early focus on retiring 3G. New research from Omdia warns that this shift risks leaving some customers behind, particularly people using older phones, connected cars, alarms, medical devices and other equipment that still depend on legacy networks.

Omdia argues regulators and operators should put clearer protections in place before shutdowns go ahead. That includes earlier, more direct communication with affected users, longer transition timelines for critical services, and support to replace devices that cannot connect to 4G or 5G. Without these steps, the report says, network modernization could cut off essential connectivity for vulnerable groups and vital systems.