Vodacom, Google Cloud team on Africa AI revamp

Vodacom has signed a multi-year deal with Google Cloud to rebuild its data and AI systems across its African footprint.

The operator will move scattered data platforms onto Google Cloud to tighten governance and enable real-time analysis. It plans to use Google’s Vertex AI and Gemini models in core operations, including customer support, network management and fraud detection. Vodacom also wants to build new AI-driven products, starting with fintech tools to widen access to financial services, and services aimed at enterprise customers and consumers in areas such as digital education and content.

CEO Shameel Joosub framed the agreement as a foundation for a broader digital push in Africa, not just an IT refresh. The move follows Vodacom’s recent deal with Starlink to use satellite broadband to reach rural areas with limited connectivity.