Penalty fee waiver sparks mass exodus of KT subscribers
More than 216,000 KT mobile customers have left the operator after a mobile payment data breach, using a newly introduced penalty fee waiver to switch to rival providers. The waiver removed the usual cost of ending contracts early, making it easier for unhappy users to walk away.
The sharp outflow highlights how quickly customers will move when security fails and exit costs drop. KT now faces the twin problems of rebuilding trust after the breach and stemming further losses in a market where switching has suddenly become much cheaper.
More from Telecom
Orange Jordan has extended its fibre broadband network to cover Tafila and more areas in Aqaba. The operator says the rollout is part of a broader pus
Array Digital Infrastructure, the company formerly known as US Cellular, has closed its previously announced deal to sell a block of wireless airwaves
NEC is pulling out of the mainstream 4G and 5G base station business, ending new research and development in that segment while continuing to support
Verizon has won approval from the Federal Communications Commission to keep customer phones locked to its network for more than 60 days. The FCC dropp
Pakistan’s telecom regulator, the Pakistan Telecommunication Authority (PTA), has issued new decisions on mobile virtual network operators (MVNOs) and
Ukraine has switched on a 5G pilot zone in Lviv, a controlled test run led by the Ministry of Digital Transformation together with the country’s three