Five insights from GSMA Intelligence’s new report on AI-era assurance
Most mobile operators already use AI, but mainly as a support tool rather than a core operational engine. About 80% have deployed AI for analytics, according to a new GSMA Intelligence report produced with Radcom, but those projects largely help people make decisions instead of automating the network itself.
The report, "Service Assurance Trends in the AI Era," looks at how operators plan to use AI in 2026 and finds a clear shift toward customer-focused assurance. Rather than just monitoring infrastructure, telcos are starting to align assurance efforts with actual user experience and service quality. The study highlights where operators are investing, how they are rethinking assurance in an AI-heavy environment, and the practical steps they are taking to bring AI closer to day-to-day network and service operations.
More from Technology
TL;DR: FLAG activated a subsea cable route between Chennai, India, and Singapore, according to Light Reading. The company said the route complements i...
Google reset Gemini quota counters to zero for free and paid users when it deployed a refreshed Gemini 3.5 Flash model in Antigravity, according to a...
TL;DR: Light Reading reported that telecom operators currently have enough network capacity to handle expected artificial intelligence traffic growth....
TL;DR Broadcom announced new AI data centre and edge network platforms in June 2026 to link cloud AI infrastructure with telecom edge computing. The c...
Qualcomm and RCRTech announced a webinar about recent 3GPP progress toward 6G, focused on outcomes from RAN Plenary #112. TL;DR Qualcomm and RCRTech a...
Paste launched Paste MCP on June 2, 2026, adding Model Context Protocol support that connects Paste clipboard history to AI tools including Claude, Co...